Employee Portal Service Desk
Internal HR & IT Helpdesk Portal
Provide employees a centralized place to request help from HR, IT, or Administration and track resolution status with full communication history.
Key Features
- Employees create internal support tickets
- Communication via portal chatter
- Categorized HR / IT / Admin requests
- Track real-time ticket status
- Secure employee-only access
- Rate support quality after resolution
Problems Solved
- Lost employee emails
- HR request confusion
- No tracking of IT issues
- Repeated follow-ups
- No service quality feedback
Perfect For
- Corporate Offices
- Manufacturing Companies
- IT Companies
- Institutions
Module Preview
Portal Home Tile
List View in Portal With Searchbar
Create Ticket Form
Ticket View with tracking details and communication chatter
Backend Side Management View
Close Ticket & Rate Support
How It Works
- Employee creates support request
- Support team responds via chatter
- Ticket marked resolved
- Employee closes ticket
- Employee rates service