Portal Helpdesk Pro | Odonity
Customer Self-Service Ticketing — Create, Edit, Delete & Track Helpdesk Tickets
Empower customers to submit support tickets, edit in allowed stages, upload attachments, delete when permitted, and track status — all from the Odoo Portal.
Key Features
- Create Support Tickets from customer portal
- Edit Tickets only when stage “Allow Edit” is enabled
- Delete Tickets only when stage “Allow Delete” is enabled
- Choose Team, Stage, Priority while creating ticket
- Advanced Portal Filters with search, sort, group by
- Attachment Upload for documents or screenshots
- Customer-Restricted Access — users only see their own tickets
Perfect For
- Companies offering customer support
- Helpdesk and service teams
- Businesses providing SaaS or product support
- Organizations needing client-facing ticketing systems
Module Screenshots
Stage Level Edit/Delete Configuration
Portal Ticket Home Tile
Portal Ticket List View
Create Ticket Modal
Ticket Detail View
Installation & Usage
- Install this module like a standard Odoo app
- Navigate to Helpdesk → Configuration → Stages
- Enable Allow Edit and Allow Delete for desired stages
- Customers can create, edit, delete, and track tickets from their portal
Support & Customization
Need assistance or customization?
- Email: [email protected]
- Website: www.odonity.com