Portal Helpdesk Ticket Signature Pro | Odonity
Let Your Customers Sign Helpdesk Tickets From Portal
Enable seamless digital approvals for helpdesk tickets. Customers can review and sign tickets directly from the Odoo portal — just like quotations and invoices.
Key Features
- Portal Ticket eSignature — customer signs directly from portal
- Automatic Signature Request triggered by stage email template
- Accept & Sign Modal with built-in Odoo signature widget
- Signature Block on Ticket Page (image, name, date)
- Customer-only Signature Submission (token-based secure)
- Backend Signature Panel — view signature, date, and name
- Backend Button: Request Signature
- Stage-level Email Template for workflow automation
Perfect For
- Helpdesk Teams needing documented customer approvals
- Companies requiring formal acceptance on support requests
- Customers who want a simple signing experience
Module Screenshots
Signature Request Template set on stage
Auto Send Sign Request Email When Stage changed, also button to send manually email
Portal Side Accept & Sign Button
Sign Ticket: Auto Set as Name
Sign Ticket: Draw Sign
Sign Ticket: Load Signature Image
Ticket Signed, Informed view chatter, updated everywhere in print screen
Ticket Signature Details Saved on Backend
Installation & Usage
- Install like a standard Odoo module
- Open **Helpdesk → Stages**, assign a Signature Request Email Template
- When a ticket moves to that stage, customer receives signing email
- Customer opens portal → clicks **Accept & Sign**
- Signature is saved on ticket & displayed in backend
Support & Customization
Need assistance or custom development?
- Email: [email protected]
- Website: www.odonity.com