Repair & Service Center Management Pro | Workshop Operations | Field Service | Warranty Management
$ 199.00
$ 199.00
-
Version
How the Repair & Service Workflow Works
From device intake to final delivery — every repair stage, approval, technician action, quality check, and customer interaction is tracked in Odoo.
Device Intake
Create the repair order and receive the device into the workshop.
Diagnosis
Technician inspects the device and records diagnosis and repair recommendations.
Customer Approval
Send the repair estimate for customer approval before repair work begins.
Repair Work
Approved repairs move into active repair work with technician assignment and SLA tracking.
Quality Check
Mandatory testing and verification are completed before delivery.
Full lifecycle: Draft → Received → Diagnosis → Awaiting Approval → In Progress → Waiting Parts ↔ In Progress → Quality Check → Completed → Delivered
Everything You Need for Professional Repair Operations
Manage workshop repairs, field service, technicians, parts, warranties, customer communication, quality checks, analytics, and automation from one Odoo application.
Live Repair Dashboard
- 8 KPI cards covering active repairs, approvals, SLA breaches, completed repairs, deliveries, revenue, visits, and low-stock parts
- Repair Status Doughnut showing repair distribution by status
- 6-month repair and revenue trend chart
- Technician Performance chart with active vs. completed repairs
- Recent Repairs, expiring warranties, and top-used spare parts tables
Complete Repair Order Management
- Configurable repair stages from Draft through Delivered
- Customer, device, serial number, priority, technician, deadline, and SLA tracking
- Labour cost, parts cost, and total cost management
- Smart buttons for invoices, photos, QC checks, visits, invoicing, and PDF printing
- Issue & Diagnosis, Spare Parts, Quality Checks, Photos, Signatures, and Internal Notes tabs
Device Registry
- Store brand, model number, serial number, barcode, and QR information
- Link every device to its customer or owner
- Purchase date, manufacture date, and warranty expiry
- Automatic Warranty Status: In Warranty, Expired, or No Warranty
- Photo attachment plus smart buttons for total repairs and warranties
Technician Management
- Link technicians to Odoo HR Employees and/or Users
- Workshop, Field, or Both technician types
- Availability status: Available, Busy, On Leave, or Offline
- Device specialization plus skills and certification notes
- Performance rating and computed active, completed, and total repair statistics
- Quick status actions directly from technician lists
Spare Parts & Stock Alerts
- Part reference and barcode / QR support
- Compatible device category and manufacturer tracking
- Linked Odoo Product with cost and sale prices
- Stock quantity and configurable minimum quantity threshold
- Automatic Low Stock flag and Kanban ribbon
- Daily activity warning generated for administrators when stock is low
Warranty & AMC Management
- Manufacturer, Dealer, Extended, Post-Repair, and AMC warranty types
- Start date, end date, days remaining, status, coverage, and exclusions
- Warranty Claims workflow: Draft → Submitted → Approved → Resolved or Rejected
- AMC, Service Contract, Extended Warranty, Preventive Maintenance, and Support Contract types
- Automated warranty expiry and contract renewal reminders
Field Service & Quality Control
- On-Site Repair, Installation, Preventive, Inspection, Emergency, AMC Visit, and Follow-Up visits
- Technician assignment, scheduling, linked repair orders and service contracts
- GPS Check-In / Check-Out with latitude and longitude capture
- Actual duration calculation, work performed, travel cost, and service cost
- Calendar view grouped by technician
- Mandatory quality checks can block delivery until all required checks pass
Customer Portal, Reports & Automation
- Customer portal to track repairs, view progress, parts and costs, and diagnosis
- Approve or reject repair quotations directly from the portal
- 5-star feedback and comments after delivery
- PDF Repair Order and Service Visit reports
- Graph and Pivot reporting for repair analysis
- Scheduled automation for SLA breaches, delayed repairs, low stock, warranty expiry, and AMC renewal
Module Screenshots
Live Repair Dashboard — KPI Cards, Charts, Recent Repairs & Service Insights
Repair Order Form — Diagnosis, Spare Parts, Quality Checks, Photos & Signatures
Technician & Device Management — Assignments, Status, Repairs & Warranty Information
Customer Portal & Service Reports — Repair Tracking, Approval & Delivery Information
Perfect For
Designed for workshop and field service operations that manage devices, repairs, technicians, parts, warranties, service contracts, and customer service.
Repair Workshops
Manage complete device intake, diagnosis, repair, quality checks, and delivery workflows.
Service Centers
Centralize repair operations, parts consumption, invoicing, technician assignments, and customer communication.
Workshop Supervisors
Assign technicians, manage repair stages, deliver devices, and coordinate service visits.
Repair Managers
Control warranties, contracts, spare parts, repair performance, invoicing, and overall service operations.
Workshop Technicians
Handle diagnosis, repair activities, spare parts usage, quality checks, and service notes.
Field Service Teams
Schedule visits, perform on-site repairs, use GPS check-in/out, capture photos, and collect signatures.
Warranty & AMC Operations
Track coverage, warranty claims, contract value, included visits, SLA timings, and renewal reminders.
Multi-Company Service Operations
Support multiple companies and branches with company-based record rules and controlled operational access.
Installation & Usage
Install like any standard Odoo module and configure your repair center in a few simple steps.
1
Install Module
Copy the odnt_repair module into your Odoo addons directory and update the Apps list.
2
Open Repair Center
Search for Repair & Service Center and install the module.
3
Configure Settings
Set SLA, notifications, warranty alerts, customer portal, field service, signatures, and QC settings.
4
Assign User Roles
Configure Technician, Field Technician, Workshop Supervisor, Repair Manager, and Administrator access.
5
Go Live
Create devices, technicians, parts, repair orders, service visits, warranties, and contracts.
Dependencies: base, mail, account, product, stock, portal, web, hr
Support & Customization
Need assistance, customization, repair workflow changes, portal enhancements, or integration help?
- Email: [email protected]
- Website: www.odonity.com
- Documentation: Included in the module /doc/ directory
Support & Service Policy
To ensure fair usage, consistent quality, and reliable service for all customers, Odonity provides structured support under the following terms:
✔ Support Coverage (65 Days)
- Free support is provided for 65 days from the date of purchase.
- Support includes installation guidance, setup assistance, and usage-related queries.
- Bug fixing is included only if the module is not functioning as described in official features.
✔ Definition of Bug
- A bug refers to a feature not working as documented or demonstrated.
- Any request to modify behavior, logic, or add new functionality is considered customization.
✘ Not Included in Free Support
- Custom development, feature enhancements, or business-specific changes.
- Third-party module conflicts or integration issues.
- Server configuration, hosting, deployment, or infrastructure-related problems.
- Debugging or fixing issues outside the purchased module.
✔ Scope Limitation
- Support is strictly limited to the purchased module only.
- It does not include full system debugging, database correction, or unrelated module issues.
✔ Version & Compatibility
- The module is guaranteed to work only with the specified Odoo version mentioned on the product page.
- Compatibility with customized or heavily modified systems is not guaranteed.
✔ Demo & Representation Disclaimer
- All screenshots, videos, and demos are for reference purposes only.
- Actual behavior may vary depending on system configuration and installed modules.
✔ Support Process
- Support is provided via email ([email protected]) or through the customer portal (order communication linked to your purchase).
- For faster resolution, please include your order reference and detailed issue description in your communication.
- Typical response time is within 24–48 business hours.
- Customers must provide necessary access (Odoo/backend/server if required).
- Delays in providing access or required information may delay resolution.
✔ Paid Support & Customization
- All customization, enhancements, or new feature requests are treated as paid services.
- Support after 65 days is available under paid plans.
✔ Customer Responsibilities
- Maintain proper backups before installing or updating the module.
- Test changes in a staging environment before applying to production.
- Ensure the system meets basic Odoo requirements and compatibility.
✔ License Scope
- Support is valid only for the purchased license and single Odoo instance.
- Usage across multiple databases or environments may require additional licensing.
⚠ Important Notes
- Odonity is not responsible for data loss, misconfiguration, or system failures.
- We are not liable for conflicts caused by third-party modules or custom code.
- Unauthorized modification of the module may void support eligibility.
- Support priority is handled in order; urgent or immediate support is not guaranteed.
Our goal is to provide reliable, transparent, and professional support while maintaining fairness and sustainability for all customers.
Odoo Proprietary License v1.1 - Strict Commercial Use © 2026-Present Odonity. All Rights Reserved. Module Name: Repair & Service Center Management Pro | Workshop Operations | Field Service | Warranty Management (By Odonity) License Owner: Odonity (https://www.odonity.com) Support Email: [email protected] This software is protected by copyright laws and international treaties. It is licensed, not sold. You are granted a non-transferable, non-sublicensable, and non-exclusive license to use this software ONLY under the terms below: -------------------------------------------- STRICT TERMS OF USE -------------------------------------------- PERMITTED: - Use the module in one Odoo production instance only (with staging/test allowed only for that instance). - Use for internal company operations. - Request support, upgrades, or customization services from Odonity. PROHIBITED WITHOUT WRITTEN PERMISSION FROM ODONITY: - Modifying, altering, or extending the source code in any way. - Reselling, sublicensing, or redistributing any part of the module. - Sharing the code with third parties, including freelancers or other vendors. - Uploading this module to public or private repositories, websites, or forums. - Creating derivative works or using snippets in other modules. - Using the module as a base to develop similar competing products. WARNING: This software contains branding, code-level markers, and security tracking for anti-piracy purposes. Tampering with these or violating this license may result in: - Permanent termination of your usage rights - Legal action under local and international intellectual property laws - Immediate take-down notices for marketplaces and hosting providers -------------------------------------------- LICENSE VERIFICATION & SUPPORT -------------------------------------------- License Keys / Validation (optional): Odonity reserves the right to implement license key checks in future versions. Support is only available to verified license holders. Invoice or proof of purchase must be retained for all license claims. For official support, licensing clarifications, or enterprise usage, please contact: [email protected] | https://www.odonity.com -------------------------------------------- BY INSTALLING THIS MODULE, YOU AGREE TO BE BOUND BY ALL TERMS ABOVE. Unauthorized use, reproduction, or redistribution is strictly prohibited.
Specifications
| Version | 19, 18 |